OFCASA is a renowned and innovative company that has successfully made its mark in the industry. With a strong focus on quality, innovation, and customer satisfaction, OFCASA has become a trusted name in furniture industry. Let's delve into the brand's inspiring background and its journey towards establishing itself as a leader in the market.

Foundation and Vision:
Founded in 2008, OFCASA was established with a clear vision in mind – to revolutionize the furniture industry sector and provide customers with exceptional products/services.

Innovation and Expertise:
From the beginning, OFCASA set itself apart by prioritizing innovation and expertise. The brand's team consists of highly skilled professionals with deep knowledge and experience in the furniture industry. Through continuous research and development, OFCASA has consistently introduced cutting-edge technologies and techniques to deliver products/services that exceed customer expectations.

Quality and Craftsmanship:
OFCASA firmly believes in the value of superior quality and craftsmanship. The brand is committed to using the finest materials, meticulous design, and rigorous quality control measures to ensure that every product/service meets the highest standards. This unwavering dedication to quality has earned OFCASA a reputation for excellence among its customers and peers.

Customer-Centric Approach:
At the core of OFCASA's philosophy is a customer-centric approach. The brand places great importance on understanding and fulfilling the needs of its customers. Through active engagement, feedback collection, and market research, OFCASA continuously strives to improve its offerings and provide a personalized experience to each customer. This focus on customer satisfaction has resulted in a loyal and growing customer base.

Social Responsibility:
OFCASA recognizes the importance of social responsibility and sustainable practices. The brand is committed to ethical sourcing, environmental conservation, and giving back to the community. Whether it's through supporting local initiatives or partnering with charitable organizations, OFCASA aims to make a positive impact beyond its products/services.

Growth and Recognition:
Over the years, OFCASA has experienced remarkable growth and achieved several notable milestones. The brand's dedication to excellence has garnered industry recognition, prestigious awards, and positive reviews from satisfied customers. These accomplishments serve as a testament to OFCASA's commitment to delivering exceptional quality and innovation.

As it looks to the future, OFCASA remains dedicated to pushing boundaries, exceeding expectations, and making a positive impact in the lives of its customers and the community it serves.

We pursue the highest cost performance, so that every customer who buys our products thinks it is worth the money.

The price of similar products is the lowest in the UK, but our materials and workmanship are no worse than all other stores.

Becoming our member will get a 10% coupon without threshold, and at the same time, we can better respond to the needs of members. Our new products and website discounts will also be sent to members, but we will not send many times to disturb your life.

Excluding pre-orders, the delivery time of our on-sale products is 2-4 working days. In case of force majeure factors such as natural disasters, the delivery time may be extended.

We currently only support UK domestic delivery, if you are in an EU country you can purchase from our EU website.（https://ofcasafurniture.de/）

Delivery Address

• A correct and complete delivery address is essential. Currently, we only ship orders to the UK .Please note that we can't deliver to the Channel Islands, including Jersey, Guernsey, Alderney, Sark and others. Thank you for your understanding.
• Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 24 to 48 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 24 hours.

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email ( info@ofcasa.eu ) at first.

Return & Exchange Conditions

• Must be returned in original packaging
• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

We support Paypal and Visa, Mastercard, Maestro, Discover, Diners Club, and various credit card payments.

For the convenience of customers to pay, we support Klaran installment payment.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured.

- We will not use the collection of users’ personal information as the main purpose.

- We do not rent or sell this information to any third-party.

- Without your consent, we will not use your personal information or pictures for advertising.

Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.